Findings of maladministration by the Housing Ombudsman have been one of the highest profile risks for the housing association sector during 2023. With proactive consumer regulation and the statutory Complaints Handling Code due to come into force on 1 April 2024, we will hear from Richard Blakeway, the Housing Ombudsman, on the key risk areas for providers under the new code and how they should respond.
Attendees to this confidential, client only session will benefit from hearing how best to prepare for the statutory code and what emerging good practice looks like.
Who should attend?
Company secretaries, heads of governance, heads of legal, executive directors
Speakers
Peter Hubbard, managing partner
Richard Blakeway, Housing Ombudsman